This page is a legal agreement between your company and the users of your website and services. It explains the terms of use and allows us to exclude users who violate the rules you have set, protect our legal rights from potential abuse, and more.

To protect our website, you need a clearly stated agreement between our company and the customer. Please read your legal pages carefully before posting.

The website www.summerfestengland.com is owned by Music West Investment, a private company, UK

The copyright of our website belongs to the content authors and the website operator, and protection extends to texts, graphics, logos and other marks. It is also important to respect the rights of third parties whose marks appear on the site, and any use of their content must be with their consent.

What is protected by copyright:

Content:

Texts, articles, images, videos and other content that was created by the authors and published on the site.

Marks:

Logos, trade names, service marks and other marks that are protected by intellectual property law.

Rights and obligations:

Operator and authors:

They are the copyright holders and have the right to decide on the use of the content.

Third parties:

If the site contains marks or content from third parties, their use is protected by their own rights.

Consent:

The use of content or marks from third parties is only possible with their express consent.

Prohibited use:

No use or misuse of protected marks and content is permitted without express permission or consent.

1. Introduction
This Privacy Policy describes how "Summerfest England"] (hereinafter referred to as "we", "our" or "the operator") collects, uses and protects the personal data of visitors to the website www.summerfestengland.com
We comply with the General Data Protection Regulation (GDPR) (EU) 2016/679 and applicable UK law.
2. What data we collect
On our website, we collect personal data that you provide to us when you register, purchase tickets, sign up for our newsletter or when you contact us. This data may include:
Name and surname
Email address
Telephone number
Address and billing details (for the purposes of invoicing and ticket delivery)
Payment details (processed via secure payment gateways)
IP address and technical data (e.g. browser type, operating system)
Other data that you provide to us voluntarily via the contact form or event registration
3. Purpose of processing personal data
We process your data for the following purposes:
Realization of concert ticket purchases (order processing, payments, invoicing)
Sending confirmations and information about events (email confirmations, concert information, comments)
Communication with customers (responses to inquiries, complaints, support)
Marketing purposes (consent to receive news, special offers and information about future concerts)
Analytic purposes (analysis of traffic and user behavior on website)
Compliance with legal obligations (e.g. storing billing data according to tax regulations)
4. Legal basis for processing
We process your personal data on the basis of the following legal bases:
Consent to the processing of personal data (Art. 6(1)(a) GDPR) – if you register for newsletters or marketing offers.
Performance of a contract (Art. 6(1)(b) GDPR) – if ticket purchases and related transactions are made.
Compliance with a legal obligation (Art. 6(1)(c) GDPR) – for accounting and billing purposes.
Legitimate interest (Art. 6(1)(f) GDPR) – to analyze traffic and improve user experience.
5. Who we may share your data with
We may share your personal data with third parties involved in:
Payment processing (e.g. payment gateways)
Hosting and technical support
Marketing and analytics services (e.g. Google Analytics, email marketing platforms)
Ticket delivery (e.g. electronic distribution via email or post)
Legal purposes (if required to provide data in accordance with applicable laws)
These third parties are contractually bound to protect your personal data.
6. How long we keep your data
We only keep your personal data for as long as is necessary to fulfill the purposes for which it was collected. Specifically, the data is stored:
For the period necessary for the performance of the contract (e.g. until all payments have been settled and tickets have been delivered)
For the period required by law (e.g. accounting records for 5 years)
Until you withdraw your consent for marketing purposes (if you have given consent).
7. Rights of data subjects
You have the right to:
Access your data
Correct inaccurate data
Delete data ("right to be forgotten")
Restrict processing
Data portability
Object to processing
Withdraw consent to the processing of your personal data
To exercise your rights, you can contact us at email@summerfestengland.com
8. Use of cookies
We use cookies on our website to improve your user experience, analyze traffic and display relevant advertisements. You agree to the use of cookies by continuing to use our site. You can adjust the use of cookies in your browser or via the cookie bar on our website.
9. Data protection
We ensure appropriate technical and organizational measures to protect your personal data against loss, misuse or unauthorized access, including encryption and secure payment systems.
10. Contact
If you have any questions or requests regarding data protection, please contact us:
[Your company name or Summerfest England]
Email: email@summerfestengland.com
Last updated: [e.g. 14. 09. 2025]

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Shipping and Payment Information

1. Payment Methods

We accept the following payment methods on our website:

Credit and Debit Cards (Visa, MasterCard, Maestro)

PayPal (for fast and secure online purchases)

Bank Transfer (only for selected customers, by arrangement)

Apple Pay / Google Pay (for mobile payments)

After confirming your order, you will be redirected to a secure payment gateway where you can enter your payment details. Payments are encrypted and processed through secure and verified payment services.

2. Prices and Fees

All ticket prices listed on our website are final and include VAT. Prices are listed in EUR or GBP (depending on the visitor's country).

Where we offer tickets with different price categories (e.g. VIP, standard, children), this information is clearly marked for each product.

3. Ticket Shipping and Delivery Information

E-Tickets

All tickets are sent electronically. After successful payment, you will receive an e-mail with an e-ticket to the e-mail address you provided when purchasing. After payment, you will receive a link to download the ticket in PDF format in your contact email. You can easily print this e-ticket or view it on your mobile device when entering the concert.

Delivery time: E-tickets are sent immediately after payment confirmation. In case of a problem with the delivery of tickets, please contact our support at cintact@summerfestengland.com

Physical tickets (if offered)

In case we offer physical tickets (e.g. VIP packages, special editions), these will be sent to the address provided when ordering.

Delivery time: Physical tickets will be sent within 7 working days after payment confirmation.

Delivery Charges: The delivery charge will be added to your order and will be displayed during the checkout process. We may offer different delivery options depending on the country (standard, express, etc.).

Delivery Areas: Tickets can be sent to addresses within the UK and Europe. If you have any questions about delivery to other countries, please contact us at contact@summerfestengland.com

4. Complaints and Ticket Returns

Refunds: Tickets are non-refundable. In the event of a concert being cancelled by the organiser, you will be offered a full refund (refund). If the concert goes ahead, no refunds are possible.

Ticket Cancellation: If you have a problem with your ticket or need to change your details, please contact us as soon as possible.

5. Security and Data Protection

All payments on our site are processed via an SSL encrypted payment system, which ensures that your personal details and payment information are safe.

We want you to feel safe with every purchase on our site.

6. Contact

If you have any questions about payment, shipping or your tickets, please feel free to contact us:

Electronic goods in the form of tickets cannot be returned!!